Travel, Transportation & Hospitality


Today’s travel, transportation and hospitality businesses face increasing competitive pressure to provide the best customer experience, build loyalty and expand services. Whether helping people or goods reach their destinations, industry leaders are leveraging new technologies to modernize aging infrastructure and outdated processes, as well as embracing connected platforms to help them deliver differentiated services and experiences that delight travelers.

We are one of the leading IT Service Providers to the hospitality industry.
With a history of working for some of the finest independent hotels and some of the largest hotel management companies in the UK on a variety of projects, we specialize on providing bespoke IT solutions and tailored support packages aligned to your business requirements.
We can provide strategic advice and consultancy on all aspects of technology that can be found within the hotel, ensuring that your business technology is robust, efficient and compliant and that your client facing technology exceeds their expectations.

We have a proven track record of stabilizing troublesome systems, quickly performing a root cause analysis to get to the source of the issues, identifying the underlying cause and putting together the steps required to eradicate the issues in the shortest possible time frame.

Often IT systems are unstable due to them being poorly managed, with too many single points of failure built in to the design. We will identify these issues, communicate them to you in plain English, explain why the issues cause the impact that they do, provide a plan to rectify them along with options on costs if investment is required.

Amazingly, issues that have been impacting sites for months can often be a very simple fix. One recent example of this was at a site that we took over recently where the Guest wireless network would drop out completely everyday due to a £2.50 faulty network cable, this had never been picked up by the previous support company. Its not always the case that large investment is required to resolve these issues, but the IT provider needs the skill and tenacity to identify the risks, highlight the causes and eliminate them.

With over 25 years experience of working within the hospitality industry we have these skills in abundance, we can find our way around your hotel within hours that would take other suppliers day or weeks.
24 x 7 Critical Support
90 Day Rolling Contracts
We manage and test your backups everyday, even at the weekend.
All Systems Proactively Managed – We fix it before you notice it’s broken
We monitor everything, the server room, your websites, everything we possibly can
Single point of contact for technology issues
We schedule the work when you need it, not when it’s convenient to us
We log every call, you can manage them in your customer portal
All calls are put straight through to an engineer
We will meet with you every quarter, to quality check the service
We will help you plan your IT budget
We will speak to your clients to organize the IT for their events

Contact us

Please lets you know the requirements for your service

Services designed around your business

  • IT Security. Peace of mind for your business and for your own clients is vital.

  • X ITM can recommend and implement a strategy to keep your systems and data secure. We have several current clients operating in highly regulated industries, which means we are experienced in satisfying requirements for enhanced or specialist security features.

  • IT Audit. Perhaps aging equipment is slowing you down, or an outsourced service isn’t working out the way you hoped. You may have other concerns about your IT estate. If this applies to your firm, X ITM can perform a comprehensive audit of your IT assets and provide a detailed plan of action for improvements.

  • Selection. When investing in hardware, software or services, you want to know that you’re getting the best available product for your budget. When X ITM carry out a selection project, we also want to know that you’re getting the best. We look at your business plan, existing infrastructure, users and in-house skills to make sure you’re getting the right product for your situation. Of course, we will also negotiate to the best price on your behalf.

  • Continuity planning. No matter how well we plan for the future, there will be incidents out of everyone’s control that adversely affect the best laid plans. X ITM can devise, implement and test robust business continuity plans, because we want to make sure that your business can be up and running as soon as possible after an incident.

  • Office moves. From a technological perspective, moving offices can be a daunting challenge. You want to start work in your new premises with all systems go. X ITM can manage this process from planning to the physical move, making sure all your data, systems and telephony are preserved, transferred and ready to use when you need them.

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