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Business Process Services

Improve your ability to capitalize on new trends and opportunities. Process automation and artificial intelligence from X-ITM Technology can optimize processes from front to back, freeing you to focus on what’s next.

What if you could redesign the vital processes that drive your organisation, positively transform agility and cost while freeing your teams to focus on performance and growth?
That’s what X ITM ’s award-winning Business Process Services (BPS) deliver, combining outsourcing (BPO), consultancy and transformation services. X ITM is one of the leading providers in Europe, the market leader for Finance & Accounting and runs arguably the largest multi-service, multi-client Shared Service in Europe. We run high-end operations for various industries across customer service, data validation, compliance checking, payments and query resolutions.

Private and public sector organisations trust our experience-led approach to help them run smarter, optimizing either solitary functions or fundamentally restructuring how they work to create fluid, OPEX-based operating models to save millions and transform service.

Where some consultants focus on futures that may not happen, we roll up our sleeves and deliver, analyzing your performance and designing a realistic improvement plan, and executing, giving you a dynamic mix of know-how and can-do unrivaled in the industry. Our aim? It’s to seamlessly replace stale, rigid and outdated processes with commercially innovative, lean and responsive new ways of working. Collaboration is at the heart of everything we do, working intimately with your key stakeholders to deliver pragmatic, reliable solutions in line with your own specific business objectives. Our philosophy is to make realistic promises and over-deliver – never wooing you with hype but rather wowing you with tangible business impact and bankable results.

Our approach
The backbone of our approach is our comprehensive Process Intelligence Methodology (PIM). This covers the complete business run/change cycle, drawing upon our consultancy, transformation and delivery services.

3 ellipses – Transformation, Consulting, Delivery – with PIM at centre Through the tools, methods and experience embodied within PIM, X ITM can take organisations from operational health-checks, through radical re-visioning of the operating model to transformed services that are sustainable improving, delivered by a motivated, empowered team. We push the boundaries of X ITM, from the type of work we run to the way in which we design its delivery. We track, embrace and implement “hot” new ideas from XPaaS* to Robotic Process Automation.

Our methodology was built to transition and transform some of the most complex business processes outsourced today. This helps prove the “art of the possible” and expand the benefits case. It allows us to take on highly unique industry-specific work safely, rapidly realizing better outcomes. It also recognizes that transformation is a two-way street and that the retained organisation often has a massive change journey to take. X ITM ’s consultants can support you with your change program bringing learning from other successful business transformations.

If you have a question on any of our services, or would like to discuss topics such as XPaaS* or Robotic Process Automation, please contact us.

Related services that can help you transform your business:
Shared services: reshaping how we structure organisations and measure business and IT value
X ITM consultancy: pragmatic and outcome-orientated based on real world experience
Finance and accounting: designing and running excellent finance operations
Human resources: optimizing talent processes
Procurement: addressing the challenge of complex supplier portfolios
Customer service: service excellence, whatever the needs of your customers
Solutions for industry: improving the most complex of business processes

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